Shipping & Returns Conditions


SHIPPING :

  1. Yes, we ship worldwide! All Grape orders are shipped from Shanghai, China via SF Express (with tracking number).
  2. All of our items are custom made to order. Shipping usually takes from 10-15 business days for international orders. For express post please contact holyrape@163.com before placing your order. 

RETURNS & EXCHANGES :

  1. All Grape items are custom made to order and therefore we can not offer cash refunds. However, in case of exchange, we will accept returns of unworn items within 10 business days from the date on your receipt. For returns, you must ship all items back to the address below. The original shipping cost will not be refunnded and the customer bears the charges for returning the item(s) to us. Additional charges may apply for the shipping cost.
  2. We can not be held liable for unregistered packages that are lost or damaged during transfer. Please declare the package with the value of $5 / 5€ for quicker expedition and to avoid additional charges in customs. 

CUSTOMS / IMPORT DUTIES :

  1. We are not responsible for customs/import duties that your government may charge you.


English address :

Grape

No. 20, Lane 222 Shanxi South Road, Xuhui District, Shanghai,  China. 

Chinese address (more reliable) :

Grape

上海市静安区延平路85号305              

Phone :13811316666